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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Treadway

July 9, 2024

5  out of  5 rating by Mike Treadway
"Just got my policy set up with Melissa. She gave some of the best customer service I have recieved. She is an all star! Not only did she have a welcoming personality but she saved me $130 a month for better insurance than I was receiving with progressive the last 3 years. I will recommend her to anyone who asks."
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Mac Chambers

July 8, 2024

5  out of  5 rating by Mac Chambers
"i received insurance through state farm, very quick and easy with Melissia‘s help today. i feel much better knowing i won’t have to stress about it."
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Michaela Richmond

July 8, 2024

5  out of  5 rating by Michaela Richmond
"I’m new to the insurance world but Melissa does a wonderful job explaining everything I’m not so sure about Ava she has helped me learn so much!"
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Michael Brooks

July 5, 2024

1  out of  5 rating by Michael Brooks
"What a trash company. I was hit by a drunk driver so I reached out to my insurance agent for help. They didn’t get back to me. I had to call several times before I got any answer. And the answer I got was that I was SOL. I ended up getting a lawyer because they were absolutely no help at all. My car was totaled and I got several thousand dollars less than what it was worth. State Farm is trash and Arnie Phipps doesn’t answer the phone. They’re happy to take your premium but worthless when you need them. I would use stronger language if I could but I’m sure they would censor it. Save yourself the trouble and go with anyone else."
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Caleb Shufelt

July 2, 2024

5  out of  5 rating by Caleb Shufelt
"Got set up with renters insurance in an instant, Melissia was very very helpful with everything I needed, quick and easy!"
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Kiley Williams

June 27, 2024

5  out of  5 rating by Kiley Williams
"Melissa is the kindest, most helpful and attentive representative I have ever encountered in insurance! She explained everything in detail and saved me so much on my policy. She is prompt with calling me back and never lets me hang up the phone without all of my questions and concerns being addressed."
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Shannon Rinelli

June 27, 2024

5  out of  5 rating by Shannon Rinelli
"It’s so refreshing to have an agent who is responsive, caring and values customer service. Prompt attention to resolving issues which is so greatly appreciated by our entire family. Highly recommend!"
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MP

May 29, 2024

5  out of  5 rating by MP
"Absolutely obsessed with Melissa and Alice. I actually didn’t know people like this still existed - 100 stars from me! I will be recommending you both whenever I have the opportunity. Thanks again for everything."
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Ray Keel

May 24, 2024

5  out of  5 rating by Ray Keel
"Tammy was wonderful! She patiently explained everything and made sure I had the perfect plan for my needs."
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Yolonda Radford

April 18, 2024

5  out of  5 rating by Yolonda Radford
"When I called to speak with a former employee, Tammy offered to help and then provided me with excellent customer service. She talked me through the required process I needed for desired changes, step-by- step. With my many questions, she remained calm and professional. For persons whom I come in contact with and desire exceptional insurance service, I will definitely refer them to the State Farm office of Arnie Phipps (speak with Tammy)."
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Marisol Jimenez

April 17, 2024

5  out of  5 rating by Marisol Jimenez
"Customer service matter and you are the best Tammy and Alice thank you! not only for helping but also for being so nice."
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Andrea Boely

April 7, 2024

5  out of  5 rating by Andrea Boely
"Arnie and his team are always friendly and helpful. Arnie takes the time to explain different coverages to my husband and I and doesn't move on until he is satisfied that we fully understand our options. He is willing to discuss any questions we may have but also tells us (respectfully of course) when a particular option may not be in our best interests. Highly recommend this State Farm office due to the courtesy, professionalism, helpfulness, and service they provide on a consistent basis. Thank you!"
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G S

March 8, 2024

5  out of  5 rating by G S
"Great State Farm office in Nashville! Employees are very prompt and courteous."
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Randy Fox

March 7, 2024

5  out of  5 rating by Randy Fox
"Thank you Alice for your help today. You were very responsive and easy to work with! Look forward to working with you again!"
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Sameh AlDulaimi

February 15, 2024

5  out of  5 rating by Sameh AlDulaimi
"I've been a costumer for this office since 2015, I moved two time times to a different cities but still doing my business with this office, I bought my house and cars and Used this office for insurance, they are the best i would give them more than 5 stars if I could. highly recommend dealing with them,"
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suzi blue

January 11, 2024

5  out of  5 rating by suzi blue
"I had the most wonderful experience with Alice at State Farm. I needed assistance w insuring my new car and she was quick to respond and thorough to get all the info I needed to get to her in an extremely timely manner. She was able to complete everything I needed same day. She made an unknown exchange to be nothing short of fantastic and easy and I look forward to working w her in the future!"
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Ian O'Dell

November 2, 2023

5  out of  5 rating by Ian O'Dell
"Outstanding support during our move to Tennessee, and a wonderful demeanor from everyone! The support made everything easy"
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Auroras Lights

October 5, 2023

5  out of  5 rating by Auroras Lights
"My mom works here and everyone I’ve talked to has been absolutely amazing and so helpful everytime I talk to them"
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L P

October 3, 2023

5  out of  5 rating by L P
"Our agent Tammy is so helpful. She answered all my questions and helped me get the best rates possible for my teenage drivers! Thank you 😊"
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Michael Brower

September 19, 2023

5  out of  5 rating by Michael Brower
"Wonderful customer service."
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Kate Plieth

September 19, 2023

5  out of  5 rating by Kate Plieth
"Went over all my policies very kind and helpful"
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Kelsie Kinsley

August 4, 2023

5  out of  5 rating by Kelsie Kinsley
"I absolutely love Arnie Phipps and his office staff, especially Ginny Conrad. I've never experienced such great customer service from an insurance provider and their responsiveness is unmatched. I have been through many claims since using them, including a complicated post-tornado claim in 2020 and they have absolutely taken care of us. Appreciate them so much!"
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Jose Bonilla

July 17, 2023

1  out of  5 rating by Jose Bonilla
"Why they never answers the phone"
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Doug Marmie

July 13, 2023

5  out of  5 rating by Doug Marmie
"It is always a remarkable experience working with Arnie. He and his office are true professionals who work hard for their customers!"
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Alan Babiry

April 8, 2023

5  out of  5 rating by Alan Babiry
"Great agency with very friendly, professional people. Highly recommend Arnie Phipps for insurance."